Return

Thank you for your purchase at Charlemain. We hope you that you like our products and that you will enjoy them for a long time.

In the event of a return, please note the following instructions:

Products ordered from our online store can be revoked within 14 days of receiving the goods without giving any reason. Surgical face masks are excluded from the right of revocation due to hygienic regulations. In case you want to return any other products, simply inform us via email to [email protected] Please return the goods to us undamaged and in their original packaging within 7 days.

Charlemain GmbH
Honigmannstr. 9
52146 Wuerselen

We will refund the purchase price of your returned order with the same method of payment that you used for the original transaction within max. 14 working days. Please note that the cost of return is on the part of the buyer and we will not cover them in the event of a revocation.

Exchange

Please note that a direct exchange is not possible. If you would like to purchase another product, we kindly ask you to place a new order via the shop.